Purchase and Return Policy

First, Smile Vintage only and exclusively sells to stores and professionals. In order to make purchases on this website, you must go to the main menu and complete the form. Once we verify your data we will send you an email with your access data. From then on you can access your account through My Account and place your orders in the Online Store.

To see the status of your purchase you can access through Cart in the main menu. Also every time you add a product in the basket you will get a notice to see the status of the order.
All prices include VAT, at the end of the purchase you can see the prices broken down.

At the end of your purchase you can fill in the shipping form, if you had previously completed it in My account the saved address will automatically appear.
Shipments are made with DHL. Once the shipment is made, depending on the destination, it will take 3 to 5 days. At the end of your purchase you can see the total cost of your items and shipping costs.


Once you have completed the previous steps, you must accept the Terms and conditions and click Finish Purchase. Then you can make your payment by credit or debit card through the payment gateway of our bank.


Products purchased from SMILE VINTAGE

The purchase of second-hand products from SMILE VINTAGE is governed by the General Law for the Defence of Consumers and Users.

If the goods are undamaged, they can only be returned if SMILE VINTAGE previously acknowledges this right to the buyer.

A user has the right to a refund, making a distinction between goods that are damaged and those that are in perfect condition.

Goods not in conformity with the contract
The buyer can ask for a refund, replacement of the product, repair or a discount in the following cases:
If the items do not conform to the description made by SMILE VINTAGE and do not have the qualities that SMILE VINTAGE has presented to the consumer in a sample or model.

If they are not suitable for the uses for which goods of the same type are normally intended.

If they are not suitable for a special use required by the consumer, when the consumer has made this known to the seller and SMILE VINTAGE has admitted that the good has this use.

In the event that they do not have the usual quality and performance of a good of the same type that the consumer can reasonably expect, due to public statements about the specific characteristics of the goods made by the seller, the producer, in particular in advertising or labelling.

When is the consumer entitled to a refund? If the product is not in conformity with the contract, where the buyer cannot demand the repair or replacement of the item and where this has not been carried out within a reasonable time or without major inconvenience to the consumer, the buyer can choose between a price reduction and a refund. However, if the defect is minor, no refund can be claimed.

Products in conformity with the contract
Products that do not have any defects can only be exchanged if the seller (SMILE VINTAGE) has previously acknowledged this as a right.

SMILE VINTAGE has the right not to reimburse the amount paid for the non-defective product, this being its commercial policy.