Purchase and Return Policy

First, Smile Vintage only and exclusively sells to stores and professionals. In order to make purchases on this website, you must go to the main menu and complete the form. Once we verify your data we will send you an email with your access data. From then on you can access your account through My Account and place your orders in the Online Store.

To see the status of your purchase you can access through Cart in the main menu. Also every time you add a product in the basket you will get a notice to see the status of the order.
All prices include VAT, at the end of the purchase you can see the prices broken down.

At the end of your purchase you can fill in the shipping form, if you had previously completed it in My account the saved address will automatically appear.
Shipments are made with DHL. Once the shipment is made, depending on the destination, it will take 3 to 5 days. At the end of your purchase you can see the total cost of your items and shipping costs.

Payments


Once you have completed the previous steps, you must accept the Terms and conditions and click Finish Purchase. Then you can make your payment by credit or debit card through the payment gateway of our bank.

Returns


As these are second-hand clothes, we DO NOT accept returns except for loss or breakage of the merchandise. In that case you should contact us and specify the incident describing and attaching photographs of what happened. Once the problem is analyzed, we will proceed to exchange or return the money as decided and by mutual agreement.